Personalized Wedding Napkins | Custom Napkins | Party & Wedding Gift Bags at Party Basics!
..PERSONALIZED PRODUCTS FOR EVERY EVENT!  CALL US -1.866.468.7123
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

  

Frequently Asked Questions and Ordering Information

Q: How Do I Contact Party Basics?

A: Contact Information
Party Basics
P O Box 684
Buffalo, NY 14207
1-866-468-7123 Telephone
info@partybasics.com
www.partybasics.com

Q: Where is Party Basics located?

A: Party Basics does not have a store front. We are an online company only.

Q: Do envelopes come with the magnets?

A: Our Medium size magnets do include envelopes. While our favor magnets do not include envelopes, you may purchase the favor magnet holders and envelopes separately at a low cost.

Q: How long will my order take?

A: Our accessory items take approximately 5 business days for printing and processing. This does not include your shipping time. Magnets and Party Invitations take approximately 3 to 5 business days for printing and processing. This does not include your shipping time. We will always pay attention to a need by date if you enter a date in the "Special Instructions" box at checkout. We also make every effort to recognize event dates on products but we cannot be responsible for missing an event date if you do not tell us. If we have any problems making your need by date, we will contact you.

Q: Can you ship to a P.O. Box?

A: We are unable to accept PO Boxes at this time. We will need a physical address to ship to.

Q: Do you accept phone orders?

A: Yes, if you are more comfortable placing orders over the phone, we welcome phone orders Monday - Friday 8:00 am to 4:30 pm EST.

Q: What are your customer service hours?

A: Should you need any assistance, please contact us via email at info@partybasics.com or call us at 1-866-468-7123, Monday-Friday 8:00 am to 4:30 pm EST.

Q: Do you charge Sales Tax?

A: We currently charge sales tax to the following states: New York, Ohio and Pennsylvania.

Q: Do you offer online proofing?

A: Yes, we offer online proofs for most of our personalized products that do not include custom artwork or photographs. If you are uploading artwork/photographs a proof is available as an option.

Q: Are there Duties and Taxes to Canada

A: All items entering a foreign country are subject to customs inspection and the assessment of duties and taxes in accordance with that country's national laws. The buyer is responsible for all duties and taxes incurred. PartyBasics cannot determine these fees during the checkout process. For more information please contact your customs office. In the event that the buyer refuses delivery of the shipment, the buyer is responsible for payment of all return duties and taxes. Return shipping charges will be billed to the buyer's method of payment.

Q: Can I add onto an existing order?

A: We will try to add products to an existing order but we cannot guarantee it since your order goes into processing immediately. Please call our Customer Service Department with your request.

Q: Can I change/edit an order I placed online? (existing order already inhouse)

A: We are unable to guarantee any changes once an order is placed. You may contact us and we will do our best to accommodate you. If we are able to make changes to your order there will be an order change fee for the changes.

Q: Can I cancel my order?

A: We are unable to guarantee that we will be able to cancel an order. You may contact us and we will do our best to accommodate you. For orders that have been partially or totally completed, you will be charged for the portion already printed.

Q: Can I reorder an item?

A: If you registered yourself with an account, Log into your account. Go to the "My Account" page and you will be able to view previous orders under the "My Orders" section, simply click reorder. This will put your order in your shopping cart for you to review and reorder.

Q: Ordering Information Online

A: Our user-friendly order online screens make selecting PartyBasics.com products fast and simple. When you select "Save to Shopping Bag" the product is added to your "Shopping Bag" so you can keep track of your product choices. You then proceed to checkout, a simple and 100% secure process, so you can feel safe knowing that your personal information are protected at all times.

Q: What are your payment options?

A: We accept the following payment options: Visa, MasterCard and American Express.

Q: How do I order a catalog?

A: We do not have a paper catalog at this time. We hope you will add us to your favorites and browse when you have time.

Q: How are my items packaged?

A: All of our products are packed in protective packaging consisting of brown packing paper and/or cardboard shipping boxes.

Q: What if I made an error when ordering?

A: If you notice that you have provided us with inaccurate information we will look to see where in production your order is. If it has not been sent to be printed yet, we can make the change. Just contact us and we will change your order accordingly. If the order has already been sent to be printed we cannot guarantee changes.

Q: How do I place an order?

A: We offer easy and secured online ordering at PartyBasics.com
1. Select the category of product you are interested in purchasing. Categories are across the top and left side navigation.
2. Click on "View Our Selection".
3. Find the product you want to purchase.
4. Click on the image of the product, it will then take you to our design studio where you can add your text.
5. Type in all of your information.
6. You are able to choose monograms, designs, font colors, font styles and font sizes. Simply click on the red "?" that will bring up your options.
7. Click on "Preview". To approve the proof check the "Online Proof Approval" box.
8. You can add the product to your wish list and keep browsing if you want to view other items. Or you can add it to your shopping bag and then continue shopping by selecting another product from the product list on the left.
9. Review the shopping bag to be sure your purchase is there.
10. If you want to continue shopping just repeat the steps above.
11. Click on "Proceed to Checkout".
12. Complete the "Shipping" fields and then select "Billing".
13. Complete the "Billing Information" fields. Click "Next".
14. Enter any coupon codes or gift certificate codes.
15. Choose your shipping method, Ground, Second day Air or Next Day Air.
16. If you would like to leave a special comment about your order, for example, when you need the order by do so in the Special Instructions box.
17. Click "Place Your Order".
18. You should receive an email confirmation within moments of placing your order.

Q: What if I don't receive a confirmation of my order?

A: If you don't receive confirmation of your order, please contact us and a Customer Service Representative will check our system for your order. Also please make sure that you have our email address in your address book (info@partybasics.com).

Q: What if I have questions about a product?

A: We will be glad to assist you with any product questions. Please contact us with your question and we will make every effort to respond with the information as quickly as possible. Please provide the product name and your specific question.

Q: When am I billed for an order?

A: It is our policy to charge a credit card at the time an order is placed. This is the typical policy for most stores which sell personalized items. The reason for this policy is that we must know that a customer's credit card was approved and processed for us to begin personalization due to the nature of the products we sell. Custom-personalized items cannot be used by other recipients, therefore, we must be sure all charges are valid before production starts.

Q: I'm not sure my order went through?

A: If you are not sure if an order was submitted, please contact us. A Customer Service Representative will look for your order. If you are unsure do not place another order until you speak with someone. If you do place another order this may cause duplicate orders and your credit card may be charged twice.

Q: How can I get a sample of a product?

A: If there is a sample you are interested in please call Customer Service with your request. Samples are sent untrackable through the USPS and normally go out within 1-2 business days. There is no charge for these samples however we do request you limit the number of samples to just a few. We cannot guarantee we have every sample requested and we will let you know if we cannot provide the specific sample wanted.

Q: When printing my order, is there a right or wrong side of a napkin? Where is the fold?

A: No. For beverage, luncheon, and dinner size napkins with the coin embossed border, your coin embossed borders will always be at the bottom and then going up the right hand side. The fold of the napkin will either be at the top or on the left side of your napkin. There is no right or wrong fold position on the napkin. The final position of the fold will be at the discretion of the printer/production department.

Q: Can I track my order once it has been shipped?

A: When your order ships, you will receive a second email confirmation that states that your order has been shipped with a tracking number. Once you receive this, there will be a tracking number and a link right to the shipping service providers' website.

Q: What is your return policy?

A: Partybasics.com is not responsible for typographical errors. We cannot accept returns on personalized items. If you have a question regarding your order, please contact us within 5 days of receiving your order and have your order number for referencing. If we are in error, we will reprint and ship your order immediately at no cost to you. Partybasics is not responsible for any consequential damages as a result of an error. Our liability is specifically limited to the value of the personalized product we manufactured. Shipping charges cannot be credited and return shipping is the customer's responsibility. Returning unprinted items. Please contact us and we will provide you with a return authorization number. We will not accept returns without a return authorization number. You are responsible for the shipping charges back to us. There is a minimum $15.00 restocking fee or 10% of the order value, which ever is greater.

Q: What is your Design Studio?

A: PartyBasics is proud to bring you our latest technology when it comes to custom printing all of your products for your wedding or next party. We have launched our design studio, which allows you to select your product color, font style, imprint color and design choice. You can then tweak your options until it looks just the way you want it! We have taken all the "guess work" out of it, leaving you confident with your purchase.

Q: Is Partybasics.com a secure website?

A: The security and privacy of your online purchase is of the utmost importance to us. When users submit sensitive information to us via our Site, their information is protected both online and offline. We have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. We use industry standard efforts to safeguard the confidentiality of your personal identifiable information, such as firewalls and Secure Socket Layers (SSL). SSL encryption technology is designed to prevent the unauthorized viewing and downloading of your order information. By default, all orders placed on our site are done on a secure server that encrypts all financial information through SSL. We will not store your credit card information in our database unless you explicitly instruct us to do so.

Q: What if my product does not match the color online?

A: Partybasics is not responsible for shade variations. Due to inconsistencies in dye lots, we cannot assume responsibility for shade variations in ink, paper or stock colors. Colors may vary from the samples illustrated depending on the lettering style and color of product selected. The imprint color will also appear darker if used with a bold lettering style and lighter if used with a fine line lettering style. Paper, like fabric, has a tendency to vary in shade and texture from one dye lot to another. As a result, certain products may vary slightly from the matching product. The calibration of your computer monitor may also show colors differently.

Q: What are my shipping options?

A: You may choose from Smart Post, Ground, Second Day Air and Next Day Air shipping. Please note that choosing an expedited shipping option reduces shipping time, not inhouse order processing time.

Q: How long will my shipping take?

A: Approximate arrival time will depend on where the order is shipping to. You may view the ground service Transit Times. We can help you determine production time and time in transit if we know where you are shipping to and what the item is specifically. Just Contact Us and we will gladly assist you!

Q: Can you use my own artwork on napkins?

A: Yes, we can print customers logos on many of our products. Here are the requirements:
Acceptable programs are:
� Adobe InDesign
� Adobe Acrobat PDF
� Illustrator
� Photoshop
� Lower versions can be submitted
� NO Word Documents will be accepted
Formats and requirements for Submission:
� Files can be sent to us with a .jpg, tiff with supporting files or .pdf extension.
� Images must be submitted with a minimum of 300 dpi resolution.
� Please note that files submitted with a low resolution cannot be guaranteed for quality reproduction.
� All text must be converted to outlines before submission.
� All images should be in black and white and have sharp, crisp lines.
� We cannot accept any images with screening, halftones, shading or feathering.
� You may also send the files via e-mail to info@partybasics.com


Q: What if I cannot send the artwork through the computer?

A: You may send us a file on CD or a physical printout.
Please mail to: Party Basics Attn: Art Department PO Box 684 Buffalo, New York 14207
� Make sure to include your name, daytime phone, fax or e-mail address information and what the artwork will be reproduced on. If possible include an order number for reference.
� We may have to adjust the artwork to fit.
� Keep in mind that all artwork should be clean and wrinkle free to guarantee quality reproduction.
� All images should be in black and white and have sharp, crisp lines.
� We cannot accept any images with screening, halftones, shading or feathering.
� If you have questions about these custom artwork guidelines please call our Customer Service Department toll free at 1-866-468-7123 Monday through Friday, 8:00am - 4:30pm EST.
� The processing time for custom artwork is up to 5 business days after artwork fax approval. This is in addition to your shipping time.
� Please Note: There is an additional printing plate charge of $30.00


Q: Can you print photos on magnets?

A: Yes, we do offer Photo Magnets. These are great items to send as Save the Dates or even to hand out as party favors.
Here are the requirements to send photos:
Acceptable Programs for Design Development:
� Adobe Photoshop
� Adobe Illustrator
� Adobe Acrobat PDF
� Adobe InDesign
**some lower versions are acceptable**
Formats and Requirements for Design Submission
� A file with copy to indicate complete layout should be submitted for initial evaluation.
� Once a design is finalized, a file without copy must be submitted for order fulfillment.
� A .jpg, .pdf or .tiff format is acceptable for design submission.
� Please be sure all that files are 300 dpi, CMYK or Grayscale and if sending as a .tiff format be sure that all support files from Photoshop are saved prior to placement in Illustrator. All support files should be flattened within the final document via "Flatten Transparency".
� Files can be sent electronically to info@partybasics.com
Files Sizes:
Medium Magnets: 5" x 3.625"
Favor Magnets: 3.54" x 2.05"
All file sizes include a 1/16" bleed area for cutting. This should be taken into consideration when preparing designs. All files should be saved at 100% of their printed size.
� Please Note: There is a flat photo fee of $17.00.


Q: How do I look for what I want to order on the website?

A: Visit our product categories listed down the left hand side of the page. You may also visit our Site Map which has all of the various links to our products. If you still need assistance, please feel free to Contact Us with your questions.

Q: What if when I receive my order there is an error on it?

A: From time to time, despite our best efforts and intentions, errors may happen. When they do, we will have you contact us first to let us know what happened. We may ask you to return the incorrect item or we may ask you to fax or mail us a copy or sample of the product. Should we make an error in your original copy or written instructions, we will replace your personalized item, free of charge. We will redo the order as it was initially ordered only. Changes to orders on redos are not possible. We will gladly correct the order if it our mistake. You are responsible for the text you send to us on your order form so please proof the details carefully before submitting your order. We will print exactly what we see on your order. We are not responsible for missing or incorrect information that you have provided.

Q: What are your hours of operation?

A: Orders may be placed on our website 24 hours a day, 7 days a week. Our Customer Service office hours are Monday through Friday, 8:00 am to 4:30 pm EST. Our offices are closed on weekends and nationally recognized holidays.

Q: Can you rush my order?

A: Depending on the product, we may be able to Rush your order. If you need an order in a Rush, call our Customer Service Department and we will try to accommodate you.

Q: Can you print in PMS (Pantone Matching System) colors?

A: Yes, you would need to specify on your order that you would like to use a PMS color and provide us with the number. There is an additional $15.00 charge to print in a PMS color.

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